Refund policy

Thank you for shopping at perfect-finds.store. We aim to deliver products in perfect condition. Please read our return policy carefully before placing an order.

1. Return Eligibility

We accept returns only in the following cases:

You received a wrong product, or
The product received is damaged or defective

Returns are not accepted for:

Change of mind
Incorrect product ordered by customer
Minor differences in color due to screen display
Normal wear and tear

2. Return Window

You must raise a return request within 3 days of delivery.

Requests made after 3 days from delivery will not be accepted under any circumstances.

3. Mandatory Unboxing Video

To approve any return or exchange, a clear unboxing video is compulsory.

The video must:

Start before opening the package
Clearly show the shipping label
Show the product condition inside

Without an unboxing video, the return request will be rejected.

4. Exchange Policy

Exchange is allowed only for wrong or defective products.

The replacement will be shipped after the returned item passes inspection.
If the product is unavailable, a refund will be processed instead.

5. Refund Process

Once the returned product is received and inspected:

Refund will be approved only if the issue is verified.
Refund will be processed to the original payment source.

For Cash on Delivery (COD) orders:

Refund will be processed via bank transfer only.
Customer must provide correct bank account details.

6. Refund Timeline

Approved refunds will be credited within 8–15 business days.

The timeline depends on banking and payment partner processing times.

7. Return Condition Requirements

Returned products must:

Be unused
Be in original packaging
Include all accessories and parts

Products that show signs of use or damage caused after delivery will not qualify for return.

8. Contact for Return Requests

To initiate a return, contact us at:

📞 Phone: 9556466642
📧 Email: perfectfind71@gmail.com
📍 Address: RT Nagar, Bengaluru, Karnataka 560032, India